Customereye

CBD Guru

Pharmacy & Online Medicine • United Kingdomwww.cbd-guru.co.uk

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

51/100
+33.3 vs. last month4.66 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Pharmacy & Online Medicine companies

#80of 189
Top 42% · Upper Half
#1 (best)#189 (worst)
#78Peer
#79Peer
#80This company
#81Peer
#82Peer

Overall Customer Sentiment

Above Average

80% of reviews positive, 19% negative

80%
positive
  • Positive80%
  • Neutral2%
  • Negative19%

Sentiment Balance

Covering July 2024 — 3 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 580 reviews across the months with enough data to chart reliably (min 3/month), most recent: July 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Product Quality
18.4%
Delivery Shipping
17.2%
Customer Support
16.6%
Loyalty
15.1%
Response Speed
13.3%

Most feedback concerns Product Quality.

The most common complaint theme is Communication, making up 2.5% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM23/100
23/100
signal score
  • Built from a negative-review share of 31.0% across this company's analyzed reviews.
  • 1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.7avg rating
5
85.5%
4
5.5%
3
3.2%
2
1.2%
1
4.7%

Based on 600 analyzed reviews. Sentiment is improving: 80.0% of reviews in the last three months were positive, compared with 42.9% in the three months before that.

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