Mobile & Telecom • United Kingdomwww.carphonewarehouse.com
Review data last updated .
Based on public reviews and response behavior.
600 reviews over 159 days (about 115 per month). Busiest month: 27% of reviews.
Mobile & Telecom average: score 53.2, rating 3.64 stars, reply rate 35.2%, over 402 ranked companies · benchmark 8 Oct 2026
Score
55.7
Industry average 53.2
2.5 above average
Rating
3.52
Industry average 3.64
0.12 below average
Reply rate
—
Industry average 35.2%
not measured
Among ranked Mobile & Telecom companies
Only companies with enough recent, scoreable reviews are ranked.
61% of reviews positive, 38% negative
Covering November 2024 — 108 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 56% of reviews in this period, with 41% negative and 4% neutral.
Share of theme mentions
Themes extracted from 600 analysed reviews.
No strength themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 402 ranked companies in Mobile & Telecom (benchmark 8 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around problem resolution scores -0.281 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
Sentiment has been declining (trajectory: -0.275). Review the worst months in the trend data to identify specific operational or product issues.
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