Carphone Warehouse Part of Currys.

Mobile & Telecom • United Kingdomwww.carphonewarehouse.com

Review data last updated August 11, 2026.

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Based on public reviews and response behavior.

Overall Score

56/100

−4.4 vs. last month3.52 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Mobile & Telecom companies

#25of 114

Top 22% · Top Tier

#1 (best)#114 (worst)

#23Peer

#24Peer

#25This company

#26Peer

#27Peer

Overall Customer Sentiment

Category Leader

61% of reviews positive, 38% negative

61%

positive

Positive61%
Neutral1%
Negative38%

Sentiment Balance

Covering November 2024 — 108 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 56% of reviews in this period, with 41% negative and 4% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

18.5%

Communication

17.6%

Delivery Shipping

13.2%

Response Speed

10.1%

Loyalty

9.2%

Most feedback concerns Customer Support.

The most common complaint theme is Customer Support, making up 18.5% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH66/100

66/100

signal score

•Built from a negative-review share of 49.7% across this company's analyzed reviews.
•8 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.5avg rating

5★

57.3%

4★

5.3%

3★

2.2%

2★

2.8%

1★

32.3%

Based on 600 analyzed reviews. Sentiment is holding steady: 63.1% of reviews in the last three months were positive, compared with 67.7% in the three months before that.

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