PhoneBox

Mobile & Telecom • Canadagophonebox.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

49/100

+22.9 vs. last month4.16 ★ average rating · 466 reviews

Competitive Performance Rank

Among fully-analyzed Mobile & Telecom companies

#54of 114

Top 47% · Upper Half

#1 (best)#114 (worst)

#52Peer

#53Peer

#54This company

#55Peer

#56Peer

Overall Customer Sentiment

Above Average

77% of reviews positive, 22% negative

77%

positive

Positive77%
Neutral2%
Negative22%

Sentiment Balance

Covering October 2024 — 5 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 80% of reviews in this period, with 20% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 464 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

29.8%

Communication

15.1%

Product Quality

13.8%

Loyalty

9.7%

Pricing

9.1%

Most feedback concerns Customer Support.

The most common complaint theme is Communication, making up 15.1% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM41/100

41/100

signal score

•Built from a negative-review share of 34.7% across this company's analyzed reviews.
•8 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.2avg rating

5★

77.7%

4★

0.9%

3★

1.3%

2★

0.4%

1★

19.7%

Based on 466 analyzed reviews. Sentiment is improving: 59.1% of reviews in the last three months were positive, compared with 41.7% in the three months before that.

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