Customereye

US Mobile

Mobile & Telecom • United Statesusmobile.com

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

52/100
−11.6 vs. last month4.50 ★ average rating · 610 reviews

Competitive Performance Rank

Among fully-analyzed Mobile & Telecom companies

#37of 114
Top 32% · Upper Half
#1 (best)#114 (worst)
#35Peer
#36Peer
#37This company
#38Peer
#39Peer

Overall Customer Sentiment

Above Average

79% of reviews positive, 20% negative

79%
positive
  • Positive79%
  • Neutral1%
  • Negative20%

Sentiment Balance

Covering September 2024 — 24 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 33% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 606 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
27.8%
Problem Resolution
14.9%
Product Quality
12.8%
Response Speed
10.3%
Loyalty
10.1%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW18/100
18/100
signal score
  • •Built from a negative-review share of 19.7% across this company's analyzed reviews.
  • •4 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.5avg rating
5★
84.6%
4★
2.5%
3★
1.6%
2★
1.5%
1★
9.8%

Based on 610 analyzed reviews. Sentiment is improving: 91.5% of reviews in the last three months were positive, compared with 77.0% in the three months before that.

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