Customereye

BusterBox

Pet Products & Supplies • United Kingdomwww.busterbox.com

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

71/100
+14.5 vs. last month4.42 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Pet Products & Supplies companies

#30of 263
Top 11% · Top Tier
#1 (best)#263 (worst)
#28Peer
#29Peer
#30This company
#31Peer
#32Peer

Overall Customer Sentiment

Category Leader

86% of reviews positive, 14% negative

86%
positive
  • Positive86%
  • Neutral0%
  • Negative14%

Sentiment Balance

Covering November 2024 — 4 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Product Quality
21.4%
Loyalty
16.8%
Customer Support
14.1%
Pricing
11.5%
Response Speed
9.7%

Most feedback concerns Product Quality.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM46/100
46/100
signal score
  • •Built from a negative-review share of 15.0% across this company's analyzed reviews.
  • •8 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.4avg rating
5★
78.8%
4★
7.0%
3★
1.3%
2★
2.5%
1★
10.3%

Based on 600 analyzed reviews. Sentiment is slipping: 88.1% of reviews in the last three months were positive, compared with 95.7% in the three months before that.

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