Customereye

British Airways

Automotive & Mobilitywww.britishairways.com

Review data last updated .

Based on public reviews and response behavior.

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200 reviews over 18 days (about 338 per month). Busiest month: 61% of reviews — one month dominates this sample. Languages: en 96%, fr 2%, es 1%.

Overall Score

22/100
Short observation window (18 days)
1.59 ★ average rating · 200 reviews

Competitive Performance Rank

Among fully-analyzed Automotive & Mobility companies

#705of 730
Top 97% · Bottom Tier
#1 (best)#730 (worst)
#703Peer
#704Peer
#705This company
#706Peer
#707Peer

49 companies not ranked: no reviews in the last 12 months or too few reviews we can score

Overall Customer Sentiment

Below Average

21% of reviews positive, 79% negative

21%
positive
  • Positive21%
  • Neutral1%
  • Negative79%

Sentiment Balance

Covering September 2026 — 122 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 21% of reviews in this period, with 79% negative and 1% neutral.

Sentiment Trend Over Time

Reviews (Count)
Hidden

Theme Distribution

Share of theme mentions

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