Automotive & Mobility • United Kingdomwww.britishairways.com
Review data last updated .
Based on public reviews and response behavior.
200 reviews over 18 days (about 338 per month). Busiest month: 61% of reviews — one month dominates this sample. Languages: en 96%, fr 2%, es 1%.
Automotive & Mobility average: score 63.5, rating 4.23 stars, reply rate 39.7%, over 2,447 ranked companies · benchmark 30 Oct 2026
Score
22.0
Industry average 63.5
41.5 below average
Rating
1.59
Industry average 4.23
2.64 below average
Reply rate
—
Industry average 39.7%
not measured
Among ranked Automotive & Mobility companies
Only companies with enough recent, scoreable reviews are ranked.
21% of reviews positive, 79% negative
Covering September 2026 — 122 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 21% of reviews in this period, with 79% negative and 1% neutral.
Based on 2 months of reviews, too short to read a trend
Half or more of these reviews arrived in a single month
Share of theme mentions
Themes from the 200 most recent reviews.
No strength themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 2,447 ranked companies in Automotive & Mobility (benchmark 30 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around onboarding scores -0.561 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
An overall score of 22.0 sits in the bottom quarter of about 2,400 ranked Automotive & Mobility companies (25th percentile: 54, median: 65). The weakest topic and the reply rate are the two levers that move this score fastest.
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