Customereye

BrightCHAMPS

Professional Certification & Skills • United Stateswww.brightchamps.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

52/100
4.29 ★ average rating · 809 reviews

Competitive Performance Rank

Among fully-analyzed Professional Certification & Skills companies

#226of 281
Top 80% · Bottom Tier
#1 (best)#281 (worst)
#224Peer
#225Peer
#226This company
#227Peer
#228Peer

Overall Customer Sentiment

Below Average

76% of reviews positive, 23% negative

76%
positive
  • Positive76%
  • Neutral1%
  • Negative23%

Sentiment Balance

Covering June 2026 — 5 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 787 reviews across the months with enough data to chart reliably (min 3/month), most recent: June 2026.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Product Quality
24.0%
Customer Support
22.7%
Loyalty
14.3%
Pricing
8.3%
Onboarding
8.3%

Most feedback concerns Product Quality.

The most common complaint theme is Pricing, making up 8.3% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW21/100
21/100
signal score
  • Built from a negative-review share of 23.2% across this company's analyzed reviews.
  • 4 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.3avg rating
5
77.0%
4
5.1%
3
2.2%
2
1.1%
1
14.6%

Based on 809 analyzed reviews. Sentiment is improving: 22.2% of reviews in the last three months were positive, compared with 0.0% in the three months before that.

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