Customereye

Brian Thomas Estate Agents

Real Estate & Propertywww.brianthomasestates.com

Review data last updated .

Based on public reviews and response behavior.

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100 reviews over 2,412 days (about 1.3 per month). Busiest month: 7% of reviews. Languages: en 100%.

Overall Score

79/100
4.90 ★ average rating · 100 reviews
79/100 from 100 reviews over 16 months, moderate confidence.

Real Estate & Property average: score 69.5, rating 4.38 stars, reply rate 47.3%, over 1,413 ranked companies · benchmark 25 Oct 2026

Score

79.4

Industry average 69.5

9.9 above average

Rating

4.90

Industry average 4.38

0.52 above average

Reply rate

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Industry average 47.3%

not measured

Competitive Performance Rank

Among ranked Real Estate & Property companies

#333of 1413 ranked in Real Estate & Property
Top 24% · Top Tier
#1 (best)#1413 (worst)
#331Peer
#332Peer
#333This company
#334Peer
#335Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Category Leader

95% of reviews positive, 4% negative

95%
positive
  • Positive95%
  • Neutral1%
  • Negative4%

Sentiment Balance

Covering April 2026 — 3 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
HiddenHidden

Theme Distribution

Share of theme mentions

Customer Support
Hidden
Loyalty
Hidden
Communication
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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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