BrandRep

Professional Services • United Stateswww.brandrep.com

Review data last updated August 11, 2026.

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Based on public reviews and response behavior.

Overall Score

46/100

+20.9 vs. last month4.00 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Professional Services companies

#437of 517

Top 85% · Bottom Tier

#1 (best)#517 (worst)

#435Peer

#436Peer

#437This company

#438Peer

#439Peer

Overall Customer Sentiment

Below Average

71% of reviews positive, 28% negative

71%

positive

Positive71%
Neutral1%
Negative28%

Sentiment Balance

Covering October 2024 — 34 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 97% of reviews in this period, with 3% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 566 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

32.4%

Loyalty

18.8%

Product Quality

13.8%

Pricing

9.2%

Problem Resolution

6.6%

Most feedback concerns Customer Support.

The most common complaint theme is Pricing, making up 9.2% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM39/100

39/100

signal score

•Built from a negative-review share of 33.3% across this company's analyzed reviews.
•8 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.0avg rating

5★

71.5%

4★

3.8%

3★

0.8%

2★

1.3%

1★

22.5%

Based on 600 analyzed reviews. Sentiment is improving: 79.7% of reviews in the last three months were positive, compared with 31.2% in the three months before that.

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