Customereye

BLACK+DECKER

Appliances & Home Electronicswww.blackanddecker.com

Review data last updated .

Based on public reviews and response behavior.

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394 reviews over 1,484 days (about 8.1 per month). Busiest month: 11% of reviews. Languages: en 88%, fr 8%, nl 2%.

Overall Score

24/100
+15.8 vs. last month1.46 ★ average rating · 394 reviews
24/100 from 394 reviews over 33 months, high confidence.

Appliances & Home Electronics average: score 59.5, rating 4.02 stars, reply rate 35.3%, over 886 ranked companies · benchmark 30 Oct 2026

Score

24.2

Industry average 59.5

35.3 below average

Rating

1.46

Industry average 4.02

2.56 below average

Reply rate

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Industry average 35.3%

not measured

Competitive Performance Rank

Among ranked Appliances & Home Electronics companies

#852of 886 ranked in Appliances & Home Electronics
Top 96% · Bottom Tierup 16 from last month
#1 (best)#886 (worst)
#850Peer
#851Peer
#852This company
#853Peer
#854Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

20% of reviews positive, 79% negative

20%
positive
  • Positive20%
  • Neutral2%
  • Negative79%

Sentiment Balance

Covering August 2026 — 8 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 63% of reviews in this period, with 38% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

Problem Resolution
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Communication
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Loyalty
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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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