Based on public reviews and response behavior.
96 reviews over 1,290 days (about 2.3 per month). Busiest month: 68% of reviews — one month dominates this sample. Languages: en 94%, bn 6%.
Finance & Insurance average: score 63.9, rating 4.22 stars, reply rate 45.0%, over 3,263 ranked companies · benchmark 26 Oct 2026
Score
13.4
Industry average 63.9
50.5 below average
Rating
1.21
Industry average 4.22
3.01 below average
Reply rate
—
Industry average 45.0%
not measured
Among ranked Finance & Insurance companies
Only companies with enough recent, scoreable reviews are ranked.
8% of reviews positive, 92% negative
Covering July 2025 — 3 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.
Based on 3 months of reviews, too short to read a trend
Half or more of these reviews arrived in a single month
Share of theme mentions
Themes extracted from 96 analysed reviews.
No strength themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 3,263 ranked companies in Finance & Insurance (benchmark 26 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around product quality scores -0.801 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
An overall score of 13.4 sits in the bottom quarter of about 3,300 ranked Finance & Insurance companies (25th percentile: 55, median: 66). The weakest topic and the reply rate are the two levers that move this score fastest.
Included in the full report
Unlock the full report — $4.99