Biblio

Media & Content • United Stateswww.biblio.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

47/100

−13.3 vs. last month4.40 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Media & Content companies

#119of 172

Top 69% · Mid Pack

#1 (best)#172 (worst)

#117Peer

#118Peer

#119This company

#120Peer

#121Peer

Overall Customer Sentiment

Mid Pack

71% of reviews positive, 27% negative

71%

positive

Positive71%
Neutral2%
Negative27%

Sentiment Balance

Covering September 2024 — 5 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 20% of reviews in this period, with 80% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 593 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

25.1%

Product Quality

15.7%

Response Speed

14.7%

Pricing

11.2%

Loyalty

9.9%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Communication, making up 4.4% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM34/100

34/100

signal score

•Built from a negative-review share of 30.0% across this company's analyzed reviews.
•2 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.4avg rating

5★

81.5%

4★

3.5%

3★

1.2%

2★

1.5%

1★

12.3%

Based on 600 analyzed reviews. Sentiment is holding steady: 22.2% of reviews in the last three months were positive, compared with 25.0% in the three months before that.

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