Customereye

B&H Photo-Video

Tech & Electronics • New Yorkwww.bhphotovideo.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

47/100
+15.6 vs. last month4.48 ★ average rating · 1,273 reviews

Competitive Performance Rank

Among fully-analyzed Tech & Electronics companies

#98of 127
Top 77% · Bottom Tier
#1 (best)#127 (worst)
#96Peer
#97Peer
#98This company
#99Peer
#100Peer

Overall Customer Sentiment

Below Average

70% of reviews positive, 27% negative

70%
positive
  • Positive70%
  • Neutral3%
  • Negative27%

Sentiment Balance

Covering August 2026 — 9 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 56% of reviews in this period, with 44% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,213 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Onboarding
16.8%
Product Quality
15.7%
Delivery Shipping
15.1%
Loyalty
13.0%
Response Speed
10.8%

Most feedback concerns Onboarding.

The most common complaint theme is Problem Resolution, making up 4.4% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM33/100
33/100
signal score
  • Built from a negative-review share of 27.4% across this company's analyzed reviews.
  • 3 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.5avg rating
5
81.7%
4
4.9%
3
1.9%
2
2.6%
1
8.9%

Based on 1,273 analyzed reviews. Sentiment is holding steady: 71.9% of reviews in the last three months were positive, compared with 72.4% in the three months before that.

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