All-UserManuals

Tech & Electronics • United Statesall-usermanuals.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

41/100

+48.9 vs. last month4.24 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Tech & Electronics companies

#115of 127

Top 91% · Bottom Tier

#1 (best)#127 (worst)

#113Peer

#114Peer

#115This company

#116Peer

#117Peer

Overall Customer Sentiment

Below Average

57% of reviews positive, 41% negative

57%

positive

Positive57%
Neutral2%
Negative41%

Sentiment Balance

Covering September 2024 — 22 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 86% of reviews in this period, with 14% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

16.4%

Delivery Shipping

15.0%

Response Speed

14.4%

Communication

11.4%

Pricing

9.8%

Most feedback concerns Customer Support.

The most common complaint theme is Delivery Shipping, making up 15.0% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH61/100

61/100

signal score

•Built from a negative-review share of 45.3% across this company's analyzed reviews.
•8 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.2avg rating

5★

73.3%

4★

8.5%

3★

2.0%

2★

0.8%

1★

15.3%

Based on 600 analyzed reviews. Sentiment is holding steady: 84.3% of reviews in the last three months were positive, compared with 85.0% in the three months before that.

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