Based on public reviews and response behavior.
100 reviews over 657 days (about 4.6 per month). Busiest month: 11% of reviews. Languages: en 98%, fr 1%, it 1%.
Media & Content average: score 61.5, rating 4.08 stars, reply rate 32.3%, over 1,059 ranked companies · benchmark 23 Oct 2026
Score
22.9
Industry average 61.5
38.6 below average
Rating
1.83
Industry average 4.08
2.25 below average
Reply rate
—
Industry average 32.3%
not measured
Among ranked Media & Content companies
Only companies with enough recent, scoreable reviews are ranked.
26% of reviews positive, 74% negative
Covering July 2026 — 4 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.
Share of theme mentions
Themes extracted from 100 analysed reviews.
No strength themes identified yet
Prioritized by observed gaps vs competitors
AI analysis
A card that is absent means no signal qualified, not that nothing is wrong.
Introduce a live chat function and a dedicated support phone line with clearly published hours. Currently, the complete absence of real-time customer support is the single largest driver of 1-star reviews and churn.
Implement a standardized, photographic condition grading rubric aligned with industry norms (e.g., Fine, Very Good, Good, Acceptable) and train all inventory processors on it. Introduce a secondary QC inspection step before fulfillment for books graded 'Good' or below.
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