Customereye

Bay Alarm Medical

Healthcare & Medical • United Stateswww.bayalarmmedical.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

61/100
4.44 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Healthcare & Medical companies

#176of 615
Top 29% · Upper Half
#1 (best)#615 (worst)
#174Peer
#175Peer
#176This company
#177Peer
#178Peer

Overall Customer Sentiment

Above Average

69% of reviews positive, 29% negative

69%
positive
  • Positive69%
  • Neutral2%
  • Negative29%

Sentiment Balance

Covering September 2024 — 26 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 65% of reviews in this period, with 35% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 589 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
27.2%
Communication
11.7%
Product Quality
10.4%
Loyalty
9.7%
Response Speed
9.6%

Most feedback concerns Customer Support.

The most common complaint theme is Communication, making up 11.7% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH58/100
58/100
signal score
  • Built from a negative-review share of 37.0% across this company's analyzed reviews.
  • 3 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.4avg rating
5
73.2%
4
12.7%
3
5.2%
2
3.0%
1
6.0%

Based on 600 analyzed reviews. Sentiment is slipping: 89.7% of reviews in the last three months were positive, compared with 96.3% in the three months before that.

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