BankMobile

Finance & Insurance • United Stateswww.bankmobile.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

48/100

+0.9 vs. last month4.34 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Finance & Insurance companies

#298of 373

Top 80% · Bottom Tier

#1 (best)#373 (worst)

#296Peer

#297Peer

#298This company

#299Peer

#300Peer

Overall Customer Sentiment

Below Average

72% of reviews positive, 26% negative

72%

positive

Positive72%
Neutral2%
Negative26%

Sentiment Balance

Covering October 2024 — 8 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 75% of reviews in this period, with 25% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

27.5%

Response Speed

14.9%

Problem Resolution

14.0%

Product Quality

10.5%

Communication

9.9%

Most feedback concerns Customer Support.

The most common complaint theme is Communication, making up 9.9% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH50/100

50/100

signal score

•Built from a negative-review share of 46.3% across this company's analyzed reviews.
•7 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.3avg rating

5★

79.5%

4★

3.5%

3★

2.5%

2★

0.8%

1★

13.7%

Based on 600 analyzed reviews. Sentiment is improving: 72.2% of reviews in the last three months were positive, compared with 46.3% in the three months before that.

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