Based on public reviews and response behavior.
Among fully-analyzed Home & Living companies
72% of reviews positive, 26% negative
Covering December 2024 — 17 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 65% of reviews in this period, with 29% negative and 6% neutral.
Showing 566 reviews across the months with enough data to chart reliably (min 3/month), most recent: December 2024.
Sentiment has been declining over the period shown.
Share of theme mentions
Most feedback concerns Delivery Shipping.
The most common complaint theme is Problem Resolution, making up 4.3% of all theme mentions.
Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.
Star split and recent-versus-earlier sentiment.
Based on 600 analyzed reviews. Sentiment is holding steady: 86.7% of reviews in the last three months were positive, compared with 88.2% in the three months before that.
