Based on public reviews and response behavior.
1,116 reviews over 2,849 days (about 12 per month). Busiest month: 27% of reviews. Languages: en 96%, unknown 1%, fr 1%.
Apparel & Fashion average: score 62.9, rating 4.25 stars, reply rate 39.8%, over 1,693 ranked companies · benchmark 7 Oct 2026
Score
62.9
Industry average 62.9
in line with average
Rating
3.45
Industry average 4.25
0.80 below average
Reply rate
—
Industry average 39.8%
not measured
Among ranked Apparel & Fashion companies
Only companies with enough recent, scoreable reviews are ranked.
55% of reviews positive, 43% negative
Covering August 2026 — 49 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 31% negative and 2% neutral.
Share of theme mentions
Themes extracted from 1,116 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 1,693 ranked companies in Apparel & Fashion (benchmark 7 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.418 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
The company replies to 67% of reviews against an industry average of 40%. Public replies are read by prospects as well as reviewers; keep the cadence, and answer negative reviews first.
Included in the full report
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