Customereye

AT Models

Hobbies & Arts • United Kingdomwww.align-trex.co.uk

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

51/100
−70.0 vs. last month4.76 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Hobbies & Arts companies

#358of 467
Top 77% · Bottom Tier
#1 (best)#467 (worst)
#356Peer
#357Peer
#358This company
#359Peer
#360Peer

Overall Customer Sentiment

Below Average

80% of reviews positive, 18% negative

80%
positive
  • Positive80%
  • Neutral1%
  • Negative18%

Sentiment Balance

Covering October 2024 — 3 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 599 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
20.1%
Response Speed
17.1%
Customer Support
16.6%
Product Quality
14.8%
Loyalty
11.3%

Most feedback concerns Delivery Shipping.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH51/100
51/100
signal score
  • Built from a negative-review share of 35.7% across this company's analyzed reviews.
  • Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.8avg rating
5
91.8%
4
2.5%
3
0.5%
2
0.7%
1
4.5%

Based on 600 analyzed reviews. Sentiment is slipping: 55.6% of reviews in the last three months were positive, compared with 96.1% in the three months before that.

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