Customereye

Advance Funds Network

Lending & Consumer Finance • United Stateswww.advancefundsnetwork.com

Review data last updated .

Request Custom AnalysisSign up free to see everything

Based on public reviews and response behavior.

Tip: Tap or click the ⓘ icons to learn how to read each section. Expand cards for evidence.

Overall Score

72/100
+2.8 vs. last month4.91 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Lending & Consumer Finance companies

#23of 275
Top 8% · Top Tier
#1 (best)#275 (worst)
#21Peer
#22Peer
#23This company
#24Peer
#25Peer

Overall Customer Sentiment

Category Leader

92% of reviews positive, 7% negative

92%
positive
  • Positive92%
  • Neutral1%
  • Negative7%

Sentiment Balance

Covering October 2024 — 3 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 596 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
24.3%
Product Quality
17.9%
Loyalty
16.4%
Response Speed
14.3%
Onboarding
14.2%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW19/100
19/100
signal score
  • •Built from a negative-review share of 17.3% across this company's analyzed reviews.
  • •1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.9avg rating
5★
97.3%
4★
0.7%
3★
0.0%
2★
0.0%
1★
2.0%

Based on 600 analyzed reviews. Sentiment is holding steady: 98.8% of reviews in the last three months were positive, compared with 98.6% in the three months before that.

Unlock full insights

Sign up to view detailed data and analysis