Customereye

Mortgage Matters

Lending & Consumer Financemortgagematters.co.uk

Review data last updated .

Based on public reviews and response behavior.

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200 reviews over 234 days (about 26 per month). Busiest month: 22% of reviews. Languages: en 100%.

Overall Score

96/100
4.91 ★ average rating · 200 reviews
96/100 from 200 reviews over 8 months, moderate confidence.

Lending & Consumer Finance average: score 66.4, rating 4.46 stars, reply rate 50.1%, over 1,369 ranked companies · benchmark 9 Oct 2026

Score

95.8

Industry average 66.4

29.4 above average

Rating

4.91

Industry average 4.46

0.45 above average

Reply rate

—

Industry average 50.1%

not measured

Competitive Performance Rank

Among ranked Lending & Consumer Finance companies

#13of 1369 ranked in Lending & Consumer Finance
Top 1% · Top Tierup 16 from last month
#1 (best)#1369 (worst)
#11Peer
#12Peer
#13This company
#14Peer
#15Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Category Leader

96% of reviews positive, 5% negative

96%
positive
  • Positive96%
  • Neutral0%
  • Negative5%

Sentiment Balance

Covering September 2026 — 9 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
HiddenHidden

Theme Distribution

Share of theme mentions

Customer Support
Hidden
Loyalty
Hidden
Onboarding
Hidden
Hidden

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How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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