Big Think Capital

Lending & Consumer Finance • United Statesbigthinkcapital.com

Review data last updated August 11, 2026.

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Based on public reviews and response behavior.

Overall Score

69/100

+6.9 vs. last month4.93 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Lending & Consumer Finance companies

#49of 275

Top 18% · Top Tier

#1 (best)#275 (worst)

#47Peer

#48Peer

#49This company

#50Peer

#51Peer

Overall Customer Sentiment

Category Leader

89% of reviews positive, 10% negative

89%

positive

Positive89%
Neutral1%
Negative10%

Sentiment Balance

Covering September 2024 — 8 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

20.5%

Loyalty

16.9%

Onboarding

15.2%

Product Quality

14.9%

Response Speed

13.1%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW12/100

12/100

signal score

•Built from a negative-review share of 11.7% across this company's analyzed reviews.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.9avg rating

5★

97.3%

4★

1.0%

3★

0.2%

2★

0.0%

1★

1.5%

Based on 600 analyzed reviews. Sentiment is holding steady: 98.6% of reviews in the last three months were positive, compared with 99.4% in the three months before that.

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