Customereye

Advanced System Repair

Software & Web Services • United Stateswww.advancedsystemrepair.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

44/100
+12.4 vs. last month4.74 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Software & Web Services companies

#293of 363
Top 81% · Bottom Tier
#1 (best)#363 (worst)
#291Peer
#292Peer
#293This company
#294Peer
#295Peer

Overall Customer Sentiment

Below Average

63% of reviews positive, 36% negative

63%
positive
  • Positive63%
  • Neutral1%
  • Negative36%

Sentiment Balance

Covering September 2024 — 8 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 63% of reviews in this period, with 38% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Problem Resolution
20.7%
Customer Support
19.6%
Product Quality
13.0%
Response Speed
11.5%
Loyalty
10.3%

Most feedback concerns Problem Resolution.

The most common complaint theme is Problem Resolution, making up 20.7% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH67/100
67/100
signal score
  • Built from a negative-review share of 46.3% across this company's analyzed reviews.
  • 3 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.7avg rating
5
90.7%
4
3.2%
3
0.5%
2
0.8%
1
4.8%

Based on 600 analyzed reviews. Sentiment is slipping: 73.3% of reviews in the last three months were positive, compared with 87.0% in the three months before that.

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