Customereye

32Red Casino

Gambling & Betting • United Kingdomwww.32red.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

33/100
−3.7 vs. last month1.37 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Gambling & Betting companies

#85of 91
Top 93% · Bottom Tier
#1 (best)#91 (worst)
#83Peer
#84Peer
#85This company
#86Peer
#87Peer

Overall Customer Sentiment

Below Average

44% of reviews positive, 55% negative

44%
positive
  • Positive44%
  • Neutral1%
  • Negative55%

Sentiment Balance

Covering November 2024 — 18 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 33% of reviews in this period, with 67% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Pricing
23.9%
Loyalty
18.4%
Customer Support
12.2%
Product Quality
10.7%
Response Speed
9.5%

Most feedback concerns Pricing.

The most common complaint theme is Pricing, making up 23.9% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH67/100
67/100
signal score
  • Built from a negative-review share of 46.7% across this company's analyzed reviews.
  • 34 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

1.4avg rating
5
6.2%
4
2.0%
3
1.5%
2
3.2%
1
87.2%

Based on 600 analyzed reviews. Sentiment is holding steady: 7.7% of reviews in the last three months were positive, compared with 11.9% in the three months before that.

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