Customereye

Mr Green Casino

Gambling & Betting • Maltamrgreen.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

33/100
−46.4 vs. last month1.81 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Gambling & Betting companies

#84of 91
Top 92% · Bottom Tier
#1 (best)#91 (worst)
#82Peer
#83Peer
#84This company
#85Peer
#86Peer

Overall Customer Sentiment

Below Average

45% of reviews positive, 54% negative

45%
positive
  • Positive45%
  • Neutral2%
  • Negative54%

Sentiment Balance

Covering November 2024 — 7 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 29% of reviews in this period, with 71% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 595 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Pricing
19.3%
Customer Support
17.5%
Loyalty
14.6%
Communication
11.5%
Response Speed
10.7%

Most feedback concerns Pricing.

The most common complaint theme is Pricing, making up 19.3% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH77/100
77/100
signal score
  • Built from a negative-review share of 42.3% across this company's analyzed reviews.
  • 23 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

1.8avg rating
5
14.3%
4
4.5%
3
2.3%
2
5.5%
1
73.3%

Based on 600 analyzed reviews. Sentiment is slipping: 0.0% of reviews in the last three months were positive, compared with 20.0% in the three months before that.

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