Wuffes

Pet Products & Supplies • United Stateswuffes.com

Review data last updated August 13, 2026.

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Based on public reviews and response behavior.

Overall Score

73/100

4.63 ★ average rating · 1,999 reviews

Competitive Performance Rank

Among fully-analyzed Pet Products & Supplies companies

#14of 263

Top 5% · Top Tier

#1 (best)#263 (worst)

#12Peer

#13Peer

#14This company

#15Peer

#16Peer

Overall Customer Sentiment

Category Leader

82% of reviews positive, 17% negative

82%

positive

Positive82%
Neutral1%
Negative17%

Sentiment Balance

Covering July 2026 — 21 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 71% of reviews in this period, with 29% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,999 reviews across the months with enough data to chart reliably (min 3/month), most recent: July 2026.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

21.9%

Loyalty

17.3%

Product Quality

14.7%

Delivery Shipping

11.1%

Response Speed

9.5%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH52/100

52/100

signal score

•Built from a negative-review share of 16.5% across this company's analyzed reviews.
•14 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.6avg rating

5★

86.3%

4★

4.4%

3★

1.7%

2★

1.2%

1★

6.5%

Based on 1,999 analyzed reviews. Sentiment is slipping: 79.5% of reviews in the last three months were positive, compared with 88.7% in the three months before that.

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