Based on public reviews and response behavior.
92 reviews over 981 days (about 2.9 per month). Busiest month: 14% of reviews. Languages: en 100%.
Pet Products & Supplies average: score 65.1, rating 4.37 stars, reply rate 37.3%, over 1,071 ranked companies · benchmark 25 Oct 2026
Score
16.4
Industry average 65.1
48.7 below average
Rating
1.12
Industry average 4.37
3.25 below average
Reply rate
—
Industry average 37.3%
not measured
Among ranked Pet Products & Supplies companies
Only companies with enough recent, scoreable reviews are ranked.
15% of reviews positive, 84% negative
Covering July 2024 — 12 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 8% of reviews in this period, with 92% negative and 0% neutral.
Share of theme mentions
Themes extracted from 92 analysed reviews.
No strength themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 1,071 ranked companies in Pet Products & Supplies (benchmark 25 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around customer support scores -0.710 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
Sentiment has been declining (trajectory: -0.459). Review the worst months in the trend data to identify specific operational or product issues.
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