Customereye

Elara

Healthcare & Medical • United Stateswithelara.com

Review data last updated .

Based on public reviews and response behavior.

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101 reviews over 101 days (about 30 per month). Busiest month: 39% of reviews. Languages: en 92%, unknown 4%, fr 2%.

Overall Score

75/100
Short observation window (101 days)
−52.5 vs. last month4.91 ★ average rating · 101 reviews
75/100 from 101 reviews over 5 months, moderate confidence. trend not shown: window under six months.

Healthcare & Medical average: score 66.2, rating 4.37 stars, reply rate 46.2%, over 2,252 ranked companies · benchmark 30 Oct 2026

Score

75.2

Industry average 66.2

9.0 above average

Rating

4.91

Industry average 4.37

0.54 above average

Reply rate

—

Industry average 46.2%

not measured

Competitive Performance Rank

Among ranked Healthcare & Medical companies

#632of 2252 ranked in Healthcare & Medical
Top 28% · Upper Halfdown 729 from last month
#1 (best)#2252 (worst)
#630Peer
#631Peer
#632This company
#633Peer
#634Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Above Average

88% of reviews positive, 9% negative

88%
positive
  • Positive88%
  • Neutral3%
  • Negative9%

Sentiment Balance

Covering August 2026 — 5 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 40% of reviews in this period, with 60% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
Hidden

Based on 5 months of reviews, too short to read a trend

Theme Distribution

Share of theme mentions

Customer Support
Hidden
Response Speed
Hidden
Product Quality
Hidden
Hidden

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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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