Winedirect

Food & Beverage • United Kingdomwinedirect.co.uk

Review data last updated August 11, 2026.

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Based on public reviews and response behavior.

Overall Score

35/100

−15.4 vs. last month2.54 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Food & Beverage companies

#534of 551

Top 97% · Bottom Tier

#1 (best)#551 (worst)

#532Peer

#533Peer

#534This company

#535Peer

#536Peer

Overall Customer Sentiment

Below Average

46% of reviews positive, 53% negative

46%

positive

Positive46%
Neutral2%
Negative53%

Sentiment Balance

Covering November 2024 — 13 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 85% of reviews in this period, with 15% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 574 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

25.5%

Communication

17.3%

Customer Support

13.1%

Loyalty

10.9%

Pricing

10.1%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Delivery Shipping, making up 25.5% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH73/100

73/100

signal score

•Built from a negative-review share of 53.3% across this company's analyzed reviews.
•10 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

2.5avg rating

5★

34.2%

4★

3.3%

3★

2.3%

2★

2.7%

1★

57.5%

Based on 600 analyzed reviews. Sentiment is holding steady: 100.0% of reviews in the last three months were positive, compared with 97.9% in the three months before that.

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