Customereye

Willerby Ltd

Kids & Familywillerby.com

Review data last updated .

Based on public reviews and response behavior.

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162 reviews over 255 days (about 19 per month). Busiest month: 21% of reviews. Languages: en 100%.

Overall Score

77/100
−10.0 vs. last month4.81 ★ average rating · 162 reviews
77/100 from 162 reviews over 8 months, moderate confidence.

Kids & Family average: score 71.6, rating 4.51 stars, reply rate 63.9%, over 34 ranked companies · benchmark 29 Sept 2026

Score

77.0

Industry average 71.6

5.4 above average

Rating

4.81

Industry average 4.51

0.30 above average

Reply rate

—

Industry average 63.9%

not measured

Competitive Performance Rank

Among ranked Kids & Family companies

#14of 34 ranked in Kids & Family
Top 41% · Upper Half
#1 (best)#34 (worst)
#12Peer
#13Peer
#14This company
#15Peer
#16Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Above Average

90% of reviews positive, 9% negative

90%
positive
  • Positive90%
  • Neutral1%
  • Negative9%

Sentiment Balance

Covering September 2026 — 9 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 78% of reviews in this period, with 11% negative and 11% neutral.

Sentiment Trend Over Time

Reviews (Count)
HiddenHidden

Theme Distribution

Share of theme mentions

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How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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