Customereye

Wicker Warehouse

Home & Living • United Stateswickerwarehouse.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

56/100
+19.6 vs. last month4.75 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Home & Living companies

#295of 675
Top 44% · Upper Half
#1 (best)#675 (worst)
#293Peer
#294Peer
#295This company
#296Peer
#297Peer

Overall Customer Sentiment

Above Average

86% of reviews positive, 12% negative

86%
positive
  • Positive86%
  • Neutral2%
  • Negative12%

Sentiment Balance

Covering December 2024 — 14 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 93% of reviews in this period, with 7% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: December 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
23.3%
Product Quality
22.9%
Customer Support
15.7%
Loyalty
9.7%
Response Speed
6.8%

Most feedback concerns Delivery Shipping.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM31/100
31/100
signal score
  • Built from a negative-review share of 16.3% across this company's analyzed reviews.
  • Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.8avg rating
5
87.2%
4
6.5%
3
2.8%
2
1.2%
1
2.3%

Based on 600 analyzed reviews. Sentiment is slipping: 90.9% of reviews in the last three months were positive, compared with 97.7% in the three months before that.

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