Based on public reviews and response behavior.
2,006 reviews over 2,485 days (about 25 per month). Busiest month: 17% of reviews. Languages: en 95%, unknown 4%, fr 0%.
Pet Products & Supplies average: score 63.3, rating 4.23 stars, reply rate 36.0%, over 1,132 ranked companies · benchmark 23 Oct 2026
Score
51.7
Industry average 63.3
11.6 below average
Rating
4.05
Industry average 4.23
0.18 below average
Reply rate
—
Industry average 36.0%
not measured
Among ranked Pet Products & Supplies companies
Only companies with enough recent, scoreable reviews are ranked.
75% of reviews positive, 24% negative
Covering January 2025 — 3 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 33% of reviews in this period, with 67% negative and 0% neutral.
Share of theme mentions
Themes extracted from 2,006 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 1,132 ranked companies in Pet Products & Supplies (benchmark 23 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Sentiment has been declining (trajectory: -0.124). Review the worst months in the trend data to identify specific operational or product issues.
An overall score of 51.7 sits in the bottom quarter of about 1,100 ranked Pet Products & Supplies companies (25th percentile: 55, median: 65). The weakest topic and the reply rate are the two levers that move this score fastest.
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