Customereye

WeVideo

Media & Content • United Stateswevideo.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

44/100
−6.7 vs. last month3.47 ★ average rating · 891 reviews

Competitive Performance Rank

Among fully-analyzed Media & Content companies

#143of 172
Top 83% · Bottom Tier
#1 (best)#172 (worst)
#141Peer
#142Peer
#143This company
#144Peer
#145Peer

Overall Customer Sentiment

Below Average

63% of reviews positive, 35% negative

63%
positive
  • Positive63%
  • Neutral2%
  • Negative35%

Sentiment Balance

Covering June 2026 — 5 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 60% of reviews in this period, with 40% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 806 reviews across the months with enough data to chart reliably (min 3/month), most recent: June 2026.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Product Quality
19.9%
Onboarding
19.0%
Loyalty
12.8%
Customer Support
10.2%
Problem Resolution
8.9%

Most feedback concerns Product Quality.

The most common complaint theme is Problem Resolution, making up 8.9% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH70/100
70/100
signal score
  • Built from a negative-review share of 35.2% across this company's analyzed reviews.
  • 12 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.5avg rating
5
44.2%
4
14.9%
3
9.5%
2
6.3%
1
25.0%

Based on 891 analyzed reviews. Sentiment is slipping: 70.0% of reviews in the last three months were positive, compared with 87.5% in the three months before that.

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