Western Dental

Healthcare & Medical • United Stateswesterndental.com

Review data last updated August 11, 2026.

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Based on public reviews and response behavior.

Overall Score

39/100

1.75 ★ average rating · 552 reviews

Competitive Performance Rank

Among fully-analyzed Healthcare & Medical companies

#584of 615

Top 95% · Bottom Tier

#1 (best)#615 (worst)

#582Peer

#583Peer

#584This company

#585Peer

#586Peer

Overall Customer Sentiment

Below Average

27% of reviews positive, 71% negative

27%

positive

Positive27%
Neutral2%
Negative71%

Sentiment Balance

Covering September 2024 — 5 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 508 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

19.4%

Loyalty

18.5%

Response Speed

18.4%

Product Quality

11.3%

Pricing

10.7%

Most feedback concerns Customer Support.

The most common complaint theme is Customer Support, making up 19.4% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH93/100

93/100

signal score

•Built from a negative-review share of 72.7% across this company's analyzed reviews.
•21 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

1.8avg rating

5★

9.6%

4★

3.3%

3★

8.0%

2★

10.5%

1★

68.7%

Based on 552 analyzed reviews. Sentiment is holding steady: 0.0% of reviews in the last three months were positive, compared with 0.0% in the three months before that.

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