Customereye

Wellingtons Home Electrical

Appliances & Home Electronics • United Kingdomwellingtonshomeelectrical.co.uk

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

78/100
4.94 ★ average rating · 72 reviews

Competitive Performance Rank

Among fully-analyzed Appliances & Home Electronics companies

#1of 189
Top 1% · Top Tier
#1 (best)#189 (worst)
#1This company
#2Peer
#3Peer
#4Peer
#5Peer

Overall Customer Sentiment

Category Leader

90% of reviews positive, 10% negative

90%
positive
  • Positive90%
  • Neutral0%
  • Negative10%

Sentiment Balance

Covering June 2019 — 37 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 92% of reviews in this period, with 8% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 63 reviews across the months with enough data to chart reliably (min 3/month), most recent: June 2019.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
29.8%
Loyalty
19.1%
Product Quality
16.7%
Delivery Shipping
14.0%
Pricing
7.9%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW10/100
10/100
signal score
  • Built from a negative-review share of 9.7% across this company's analyzed reviews.
  • The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.9avg rating
5
94.4%
4
5.6%
3
0.0%
2
0.0%
1
0.0%

Based on 72 analyzed reviews. Sentiment is holding steady: 100.0% of reviews in the last three months were positive, compared with 100.0% in the three months before that.

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