Customereye

WalletHub

General Retail & Marketplaces • United Stateswallethub.com

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

56/100
−21.3 vs. last month4.61 ★ average rating · 650 reviews

Competitive Performance Rank

Among fully-analyzed General Retail & Marketplaces companies

#121of 359
Top 34% · Upper Half
#1 (best)#359 (worst)
#119Peer
#120Peer
#121This company
#122Peer
#123Peer

Overall Customer Sentiment

Above Average

79% of reviews positive, 17% negative

79%
positive
  • Positive79%
  • Neutral4%
  • Negative17%

Sentiment Balance

Covering August 2026 — 18 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 61% of reviews in this period, with 28% negative and 11% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 650 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
24.1%
Product Quality
23.9%
Loyalty
13.5%
Communication
12.4%
Onboarding
11.5%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW13/100
13/100
signal score
  • •Built from a negative-review share of 16.9% across this company's analyzed reviews.
  • •3 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.6avg rating
5★
83.8%
4★
6.8%
3★
1.4%
2★
2.3%
1★
5.7%

Based on 650 analyzed reviews. Sentiment is improving: 93.9% of reviews in the last three months were positive, compared with 84.9% in the three months before that.

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