Customereye

Vouch

Real Estate & Property • United Kingdomvouch.co.uk

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

49/100
4.59 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Real Estate & Property companies

#69of 92
Top 75% · Mid Pack
#1 (best)#92 (worst)
#67Peer
#68Peer
#69This company
#70Peer
#71Peer

Overall Customer Sentiment

Mid Pack

76% of reviews positive, 23% negative

76%
positive
  • Positive76%
  • Neutral1%
  • Negative23%

Sentiment Balance

Covering November 2024 — 287 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 76% of reviews in this period, with 22% negative and 2% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Onboarding
29.7%
Customer Support
21.2%
Response Speed
16.9%
Product Quality
13.2%
Communication
8.9%

Most feedback concerns Onboarding.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM39/100
39/100
signal score
  • Built from a negative-review share of 39.3% across this company's analyzed reviews.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.6avg rating
5
81.2%
4
9.5%
3
2.2%
2
1.5%
1
5.7%

Based on 600 analyzed reviews.

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