Based on public reviews and response behavior.
600 reviews over 882 days (about 21 per month). Busiest month: 20% of reviews.
Auto Parts & Accessories average: score 60.7, rating 4.37 stars, reply rate 35.7%, over 626 ranked companies · benchmark 4 Oct 2026
Score
57.8
Industry average 60.7
2.9 below average
Rating
3.88
Industry average 4.37
0.49 below average
Reply rate
—
Industry average 35.7%
not measured
Among ranked Auto Parts & Accessories companies
Only companies with enough recent, scoreable reviews are ranked.
64% of reviews positive, 35% negative
Covering October 2024 — 7 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 71% of reviews in this period, with 29% negative and 0% neutral.
Share of theme mentions
Themes extracted from 600 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 626 ranked companies in Auto Parts & Accessories (benchmark 4 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.162 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
Sentiment has been declining (trajectory: -1.020). Review the worst months in the trend data to identify specific operational or product issues.
