Based on public reviews and response behavior.
181 days of reviews, with a steady monthly review flow. Busiest month: 30% of reviews. Languages: en 98%, de 2%.
Software & Web Services average: score 60.0, rating 4.01 stars, reply rate 35.4%, over 2,439 ranked companies · benchmark 4 Nov 2026
Score
65.7
Industry average 60.0
5.7 above average
Rating
3.66
Industry average 4.01
0.35 below average
Reply rate
—
Industry average 35.4%
not measured
Among ranked Software & Web Services companies
Only companies with enough recent, scoreable reviews are ranked.
68% of reviews positive, 30% negative
Covering October 2026, not the company's full review history.
Takeaway: Positive sentiment accounts for 77% of reviews in this period, with 23% negative and 0% neutral.
Share of theme mentions
Themes from this company's most recent reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 2,439 ranked companies in Software & Web Services (benchmark 4 Nov 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around pricing scores -0.119 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
"Customer Support" is the strongest recurring theme in the reviews: 33 mentions with a sentiment score of 72.80/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
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