Videotron

Mobile & Telecom • Canadavideotron.ca

Review data last updated August 11, 2026.

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Based on public reviews and response behavior.

Overall Score

21/100

−25.0 vs. last month1.36 ★ average rating · 328 reviews

Competitive Performance Rank

Among fully-analyzed Mobile & Telecom companies

#109of 114

Top 96% · Bottom Tier

#1 (best)#114 (worst)

#107Peer

#108Peer

#109This company

#110Peer

#111Peer

Overall Customer Sentiment

Below Average

24% of reviews positive, 76% negative

24%

positive

Positive24%
Neutral0%
Negative76%

Sentiment Balance

Covering October 2024 — 5 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 312 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

20.1%

Loyalty

16.0%

Pricing

13.5%

Communication

10.8%

Product Quality

9.7%

Most feedback concerns Customer Support.

The most common complaint theme is Customer Support, making up 20.1% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH95/100

95/100

signal score

•Built from a negative-review share of 75.2% across this company's analyzed reviews.
•20 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

1.4avg rating

5★

7.0%

4★

0.6%

3★

1.2%

2★

4.0%

1★

87.2%

Based on 328 analyzed reviews. Sentiment is holding steady: 0.0% of reviews in the last three months were positive, compared with 3.8% in the three months before that.

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