Customereye

vidaXL

Home & Livingvidaxl.co.uk

Review data last updated .

Based on public reviews and response behavior.

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199 reviews over 77 days (about 79 per month). Busiest month: 37% of reviews. Languages: en 93%, nl 6%, es 1%.

Overall Score

56/100
Short observation window (77 days)
+4.9 vs. last month3.12 ★ average rating · 199 reviews
56/100 from 199 reviews over 3 months, moderate confidence. trend not shown: window under six months.

Home & Living average: score 67.9, rating 4.44 stars, reply rate 45.4%, over 5,448 ranked companies · benchmark 30 Oct 2026

Score

55.8

Industry average 67.9

12.1 below average

Rating

3.12

Industry average 4.44

1.32 below average

Reply rate

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Industry average 45.4%

not measured

Competitive Performance Rank

Among ranked Home & Living companies

#4382of 5448 ranked in Home & Living
Top 80% · Bottom Tierup 2100 from last month
#1 (best)#5448 (worst)
#4380Peer
#4381Peer
#4382This company
#4383Peer
#4384Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

50% of reviews positive, 49% negative

50%
positive
  • Positive50%
  • Neutral1%
  • Negative49%

Sentiment Balance

Covering October 2026 — 65 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 49% of reviews in this period, with 49% negative and 2% neutral.

Sentiment Trend Over Time

Reviews (Count)
Hidden

Based on 3 months of reviews, too short to read a trend

Theme Distribution

Share of theme mentions

Delivery Shipping
Hidden
Product Quality
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Loyalty
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Onboarding
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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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