Vetpetni

Pet Products & Supplies • United Kingdomvetpetni.co.uk

Review data last updated August 13, 2026.

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Based on public reviews and response behavior.

Overall Score

63/100

−11.8 vs. last month4.81 ★ average rating · 1,211 reviews

Competitive Performance Rank

Among fully-analyzed Pet Products & Supplies companies

#82of 263

Top 31% · Upper Half

#1 (best)#263 (worst)

#80Peer

#81Peer

#82This company

#83Peer

#84Peer

Overall Customer Sentiment

Above Average

77% of reviews positive, 22% negative

77%

positive

Positive77%
Neutral1%
Negative22%

Sentiment Balance

Covering November 2024 — 10 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 60% of reviews in this period, with 30% negative and 10% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,202 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

20.8%

Customer Support

19.9%

Response Speed

17.0%

Product Quality

15.1%

Loyalty

9.5%

Most feedback concerns Delivery Shipping.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM37/100

37/100

signal score

•Built from a negative-review share of 21.6% across this company's analyzed reviews.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.8avg rating

5★

89.7%

4★

6.0%

3★

1.3%

2★

1.4%

1★

1.6%

Based on 1,211 analyzed reviews. Sentiment is slipping: 75.0% of reviews in the last three months were positive, compared with 100.0% in the three months before that.

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