Verbalplanet

Schools & Academic Education • United Statesverbalplanet.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

56/100

4.73 ★ average rating · 508 reviews

Competitive Performance Rank

Among fully-analyzed Schools & Academic Education companies

#119of 203

Top 59% · Mid Pack

#1 (best)#203 (worst)

#117Peer

#118Peer

#119This company

#120Peer

#121Peer

Overall Customer Sentiment

Mid Pack

88% of reviews positive, 10% negative

88%

positive

Positive88%
Neutral1%
Negative10%

Sentiment Balance

Covering August 2024 — 3 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 493 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Product Quality

26.6%

Loyalty

15.8%

Onboarding

15.0%

Customer Support

14.8%

Pricing

8.6%

Most feedback concerns Product Quality.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW7/100

7/100

signal score

•Built from a negative-review share of 17.3% across this company's analyzed reviews.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.7avg rating

5★

84.3%

4★

9.8%

3★

2.2%

2★

2.0%

1★

1.8%

Based on 508 analyzed reviews. Sentiment is improving: 100.0% of reviews in the last three months were positive, compared with 87.5% in the three months before that.

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