Based on public reviews and response behavior.
600 reviews over 62 days (about 295 per month). Busiest month: 86% of reviews — one month dominates this sample. Languages: en 100%, unknown 0%.
Finance & Insurance average: score 64.0, rating 4.23 stars, reply rate 47.0%, over 2,796 ranked companies · benchmark 30 Oct 2026
Score
21.4
Industry average 64.0
42.6 below average
Rating
1.56
Industry average 4.23
2.67 below average
Reply rate
—
Industry average 47.0%
not measured
Among ranked Finance & Insurance companies
Only companies with enough recent, scoreable reviews are ranked.
20% of reviews positive, 79% negative
Covering August 2026 — 518 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 21% of reviews in this period, with 78% negative and 1% neutral.
Based on 3 months of reviews, too short to read a trend
Half or more of these reviews arrived in a single month
Share of theme mentions
Themes from the 600 most recent reviews.
No strength themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 2,796 ranked companies in Finance & Insurance (benchmark 30 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around response speed scores -0.287 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
An overall score of 21.4 sits in the bottom quarter of about 2,800 ranked Finance & Insurance companies (25th percentile: 55, median: 66). The weakest topic and the reply rate are the two levers that move this score fastest.
Included in the full report
Unlock the full report — $4.99
