Based on public reviews and response behavior.
100 reviews over 825 days (about 3.7 per month). Busiest month: 9% of reviews. Languages: en 100%.
Vaping & Smoking Alternatives average: score 63.2, rating 4.51 stars, reply rate 31.0%, over 497 ranked companies · benchmark 30 Oct 2026
Score
68.4
Industry average 63.2
5.2 above average
Rating
4.83
Industry average 4.51
0.32 above average
Reply rate
—
Industry average 31.0%
not measured
Among ranked Vaping & Smoking Alternatives companies
Only companies with enough recent, scoreable reviews are ranked.
80% of reviews positive, 18% negative
Covering September 2026 — 9 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 89% of reviews in this period, with 0% negative and 11% neutral.
Share of theme mentions
Themes from the 100 most recent reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 497 ranked companies in Vaping & Smoking Alternatives (benchmark 30 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
The company replies to 4% of reviews against an industry average of 31%. Unanswered negative reviews are the most visible gap on the profile; a short public reply within days closes it.
"Delivery Shipping" is the strongest recurring theme in the reviews: 73 mentions with a sentiment score of 81.10/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
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