Vaping & Smoking Alternatives • United Kingdomvapeandecigstore.co.uk
Review data last updated .
Based on public reviews and response behavior.
100 reviews over 546 days (about 5.6 per month). Busiest month: 26% of reviews. Languages: en 99%, de 1%.
These figures describe an earlier period, not the last 12 months.
Vaping & Smoking Alternatives average: score 63.2, rating 4.51 stars, reply rate 31.0%, over 497 ranked companies · benchmark 30 Oct 2026
Score
74.0
Industry average 63.2
10.8 above average
Rating
4.93
Industry average 4.51
0.42 above average
Reply rate
—
Industry average 31.0%
not measured
Not ranked
no reviews in the last 12 months
93% of reviews positive, 7% negative
Covering January 2020 — 5 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.
Share of theme mentions
Themes from the 100 most recent reviews.
No weakness themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 497 ranked companies in Vaping & Smoking Alternatives (benchmark 30 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
The company replies to 3% of reviews against an industry average of 31%. Unanswered negative reviews are the most visible gap on the profile; a short public reply within days closes it.
"Customer Support" is the strongest recurring theme in the reviews: 59 mentions with a sentiment score of 90.00/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
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