Customereye

utFoodHandlers (eFoodHandlers, Inc.)

Schools & Academic Education • United Statesutfoodhandlers.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

63/100
−6.7 vs. last month4.51 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Schools & Academic Education companies

#59of 203
Top 29% · Upper Half
#1 (best)#203 (worst)
#57Peer
#58Peer
#59This company
#60Peer
#61Peer

Overall Customer Sentiment

Above Average

72% of reviews positive, 25% negative

72%
positive
  • Positive72%
  • Neutral2%
  • Negative25%

Sentiment Balance

Covering January 2024 — 5 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 60% of reviews in this period, with 40% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 599 reviews across the months with enough data to chart reliably (min 3/month), most recent: January 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Onboarding
34.0%
Product Quality
14.7%
Customer Support
14.2%
Response Speed
13.4%
Loyalty
8.4%

Most feedback concerns Onboarding.

The most common complaint theme is Problem Resolution, making up 4.5% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM29/100
29/100
signal score
  • Built from a negative-review share of 39.3% across this company's analyzed reviews.
  • Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.5avg rating
5
70.5%
4
18.5%
3
5.8%
2
2.2%
1
3.0%

Based on 600 analyzed reviews. Sentiment is improving: 95.2% of reviews in the last three months were positive, compared with 88.1% in the three months before that.

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