Customereye

University of the People

Professional Certification & Skills • United Statesuopeople.edu

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

57/100
4.82 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Professional Certification & Skills companies

#136of 281
Top 48% · Upper Half
#1 (best)#281 (worst)
#134Peer
#135Peer
#136This company
#137Peer
#138Peer

Overall Customer Sentiment

Above Average

88% of reviews positive, 11% negative

88%
positive
  • Positive88%
  • Neutral1%
  • Negative11%

Sentiment Balance

Covering August 2024 — 6 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 33% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 595 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Product Quality
25.6%
Customer Support
18.5%
Pricing
16.2%
Loyalty
14.1%
Value For Money
9.4%

Most feedback concerns Product Quality.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW16/100
16/100
signal score
  • Built from a negative-review share of 16.0% across this company's analyzed reviews.
  • The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.8avg rating
5
89.2%
4
8.2%
3
0.3%
2
0.5%
1
1.8%

Based on 600 analyzed reviews. Sentiment is holding steady: 77.8% of reviews in the last three months were positive, compared with 77.8% in the three months before that.

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