United Settlement

Finance & Insurance • United Statesunitedsettlement.com

Review data last updated August 14, 2026.

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Based on public reviews and response behavior.

Overall Score

68/100

+0.8 vs. last month4.77 ★ average rating · 1,000 reviews

Competitive Performance Rank

Among fully-analyzed Finance & Insurance companies

#67of 373

Top 18% · Top Tier

#1 (best)#373 (worst)

#65Peer

#66Peer

#67This company

#68Peer

#69Peer

Overall Customer Sentiment

Category Leader

77% of reviews positive, 21% negative

77%

positive

Positive77%
Neutral2%
Negative21%

Sentiment Balance

Covering July 2026 — 175 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 75% of reviews in this period, with 23% negative and 2% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,000 reviews across the months with enough data to chart reliably (min 3/month), most recent: July 2026.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

34.3%

Product Quality

16.7%

Onboarding

11.1%

Loyalty

9.9%

Communication

7.5%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW21/100

21/100

signal score

•Built from a negative-review share of 20.8% across this company's analyzed reviews.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.8avg rating

5★

86.3%

4★

8.9%

3★

2.1%

2★

0.6%

1★

2.1%

Based on 1,000 analyzed reviews. Sentiment is holding steady: 97.4% of reviews in the last three months were positive, compared with 96.9% in the three months before that.

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